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© 2014 Kofra Ltd, All Rights Reserved

FAQ

What is your return policy?

At Kofra our goal is to provide our customers with incredible service, as well as delicious coffee.

We want you to be happy and so we strive for our returns policy to reflect that.

As coffee is perishable and roasted to order, we are unable to accept returns on coffee. But don't worry, we are here to help!

If there is an error with your order or you were dissatisfied with your coffee, please contact us at info@kofra.co.uk within 14 days of your purchase and our expert customer support team will help you out and make sure you track down your soon-to-be favourites!

Can Gift Vouchers be used online?

No, unfortunately not at the moment. It is something we are working on.

Do you ship worldwide?

This option is not currently available on our website, but please don't hesitate to contact us directly for a custom quote if you would like to ship outside mainland UK.

Are you open on Bank Holidays?

Yes, always! Except for at SCVA, as the museum is closed on Mondays.

Do you have parking?

We have parking accessible at all three of our stores.  The Sainsbury Centre has a designated carpark located opposite the main entrance to the building and just requires a free parking pass available at the front desk as you walk in.

Onley Street has free on-street parking directly outside the store and our Unthank Road store has easily accessible parking available just a short walk over the footbridge to Upper St Giles.

Are your take-away cups compostable?

Yes! We may be a small business but we very conscious of the environment. All of our takeaway cups are fully compostable.